The major areas covered under our ServiceNow training are:

  • Application Development
  • Field Service Management
  • Finance Service Management
  • HR Service Management
  • IT Service Management
  • Security Operations

Enhance your skills and knowledge in ServiceNow by enrolling into training with us. You will gain a strong foundation on how to design applications using advanced features of ServiceNow such as scripting, reporting, integrations, etc., through a hands-on approach with real-world examples.

Introduction To ITIL

  • Introduction to ITSM
  • Incident Management
  • Problem Management and change management
  • Service Request Management
  • Configuration Management Database
  • SLA’s and OLA’s

Introduction To ServiceNow

  • Tool Introduction
  • Current Competitors
  • Releases
  • User Licenses
  • Using Wiki and Community

Basic Administration

  • Customizing Home Pages
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules
  • Creation of tables and Modules
  • Creating tickets and raising Requests
  • Creating SLA’s
  • Performance Metrics

Advanced Administration

  • UI Policies
  • Notifications
  • Dictionary Entries and Overrides
  • Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-Now
  • Update sets imports and Exports
  • Scheduling Jobs

Scripting

  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
  • Jelly Scripting